FAQ
In FAQ you‘ll find commonly asked questions and corresponding answers
Is it available to send "Spykas" mobile number to mobile phone of any country?
You can send the telephone number of Spykas mobile service to the mobile (GSM) network telephone of any country under condition that your telephone model is usable for the service. List of proper telephone models is presented - to click here http://mob.spykas.com/EN.php?content=page&Id=388. Sending of configurative SMS will cost according to valid tariff.
Is it possible to avoid expensive roaming tariffs by calling and receiving a call abroad?
Customers of ''Spykas" mobile service have the second telephone number in mobile telephone and can call through it by very low tariffs. Receive of the call is free of charge no matter which country you are. That is possible because the call operates through the wireless internet (WiFi) approach instead of operating through the GSM network .
Does a price of my call depend on the country I am calling from?
All Spykas mobile consumers are calling from any country by very low tariffs indicated in this page. "Spykas" consumers being abroad can call for very attractive price not only abroad but to Lithuanian consumers as well.
My interlocuter can hardly hear me. How could that be solved?
Probably strength of WiFi zone signal is not sufficient . Check the strength of signal by WLAN guide help in telephone menu . For the qualitative voice transmission your mobile telephone should indicate the signal strength of wireless connection no less than 85 %. If the strength of signal is less we recommend to find place where connection signal is stronger. Connection quality can become worse as well if permeability of wireless internet connection is unsufficient at that time.
How should I deal number?
Dial the number in mobile telephone ordinarily. For calling abroad: + (country code) (city code) (subscriber'"s number) . F.e. calling to Russia: +7495XXXXXXX For calling to Lithuania: 8(code of city or mobile operator) (subscriber'number) F.e. calling to Vilnius 852XXXXXX callling to mobile 8699XXXXX
I can't get on phone one concrete number. What should I do?
Subscriber's equipment damage you are calling to can influence this . Such damages usually are temporary, thus we are ask you to redial later. If the problem repeat inform us about concrete number you can't call to by e-mail info@spykas.com <mailto:info@spykas.com> and we will try to answer you as soon as possible.
Can I call by all numbers in any country of the world?
„Spykas'' suggest to phone to fixed or mobile telephone connection subscribers in all over the world in fantasticaly low tariffs. In some cases it is possible to fail getting on phone increased value or other special numbers of some countries.
Is it possible to phone from "Spykas'' by short help numbers (01, 02, 03, 112)?
Unfortunately the calls by short help numbers from Spykas are not provided.
Calls from my country and to my country are very expensive. How Spykas can suggest such cheap calls?
Calling from "Spykas'' your voice proceeds to subscriber by internet connection the most part of the way . That allows to suggest such competetive tariffs.
How much does it cost if I am calling to another "Spykas" subscriber?
Intercommunication of all Spykas subscribers is free of charge and calls to ''Spykas'' mobile,''Spykas'' and NTT fixed network subscribers are free.
When I am calling from ''Spykas" what number can my interlocutor see?
Every subscriber of "Spykas mobile" service gets real telephone number, beggining 8 700 XXXXX.That is the number your interlocutor can see. Depending on network prefix can differ: 00370700XXXXX or +370700XXXXX or 8700XXXXX If „Spykas mobile” is registered in wireless internet zone all Lithuanian and foreign subscribers will be able to call to your telephone number. For calling from abroad dial 00370700XXXXX or +370700XXXXX i.e. dialing international going out code, Lithuanian code and concrete Spykas number. Attention! For the call will be paid like for call to Lithuanian fixed telephone connection network . Even if you are abroad you will be phoned so as you are not far away.
When I am calling to Lithuania should I deal + and Lithuanian code (370)?
That is not necessary. Dialing order of calls to Lithuania: 8 - the code of town or mobile operator - subscriber' s number. F.e. calling to Vilnius: 852XXXXXX
Why is it not possible to call to my "Spykas mobile" telephone number?
Probably you are not registered to our sistem in the wireless connection zone. If you registered an icon of internet telephone registration should be in the screen of mobile telephone. Several reasons are possible why your mobile telephone can not register through wireless internet:

1. You have not access to internet connection or it dissapeared temporarily. It is possible to check by connecting the mobile telephone through wireless internet to the internet page you know.

2.The administrator of your computer network has forbidden approach of such type of programs to the internet.

3. Somebody deleted or damaged your configurative data in mobile telephone. Try to send configurative SMS again (it will cost according to valid tariff) or get in touch with us by e-mail info@ntt.lt .

How much does the call to "Spykas mobile number" from mobile or fixed telephone connection telephone cost?

The price of call to Spykas number is determined by service's operator and depends on the type of selected plan. Calling to "Spykas mobile" number operators tax this call as : calling from abroad - as the call to fixed Lithuanian network. Calling from Lithuanian mobile connection operators - as call to "another network". Calling from TEO LT - as call to another Lithuanian fixed connection operator network. Ask your questions in help form on the left if you did not find answers and we will try to help you as soon as possible.

If you haven’t found the answer that you ar looking for, please fill in the question for on the right. We will contact you as soon as possible.
Short of Information?
Send us a request to info@spykas.com with your contact information and we will soon contact You.

If you are visiting Lithuania, you can visit NTT central office at Vilnius
UAB „Nacionalinis telekomunikacijų tinklas“
Žemaitės St. 26, 03201 Vilnius; telephone +370 5 205 6000; fax +370 700 00 034
Working hours: I-V 9:00 am – 6:00 pm; VI-VII closed